The following terms and conditions apply to agreements when a customer purchases goods or uses services from Enkla i Malmö AB (“Hejdi”) with corporate identity number 559330-7639 (VAT no. SE559330763901). The services include, among other things, an integrated design tool (the “Design Tool”) and a personal account (“Account”). Both companies and individuals can make purchases via Hejdi (the “Website”) and our other channels. The processing of personal data is described in our Data Protection Policy below.
- Who can purchase: Companies and private individuals. We deliver to Denmark and Sweden at the moment. Skip to Terms of purchase
- Who is Hejdi: We who run Hejdi are Enkla i Malmö AB with org. no 559330-7639 (VAT no SE559330763901). Read more about Hejdi.
- Payment: We take payment through our payment partner NETS. See Payment methods.
- Prices: Swedish Krona (SEK, shown as “kr”), Danish Krona (DKK, shown as “kr.”) and EURO (€) including VAT. Skip to Terms of purchase
- Right of withdrawal: No, not for personalized products. Other products, skip to Terms of purchase.
- Delivery: Delivery date is an estimated date and not a guaranteed date. We do our absolute best to deliver on time. Skip to Terms of Purchase.
- Print: We’re happy to print your garment – as long as it’s not offensive, illegal designs or infringes on the intellectual property rights of third parties. Jump to the General Terms and Conditions.
Order
After completion of the purchase, an order confirmation is sent to the customer’s e-mail address.
Payment & price
– Prices
All prices are quoted in Swedish Krona (SEK), Danish Krona (DKK) or EURO (€) including VAT on the product page and including/excluding VAT at checkout. All prices listed on the Website are valid until further notice, and may change at any time without notice. Examples of when they may change include exchange rate fluctuations, raw material prices, taxes, typographical errors or force majeure.
– Personalized products
Prices quoted for personalized products (printed or otherwise decorated by Hejdi. according to the customer’s wishes) include product, print and standard production.
– Other products
Prices quoted for products sold without personalization (e.g. ready-made designs or completely undecorated products) only include the product in its finish.
– Payment method
We take payment via our payment partner DIBS. See all payment methods.
– Provision of security
If it appears that the Customer’s financial circumstances are such that there are strong reasons to assume that payment will not be made on time, Hejdi is entitled to suspend production or withhold performance on the delivery date pending the Customer providing adequate security. If the Customer fails to do this without delay, Hejdi may terminate the agreement. The Customer has a corresponding right to withhold payment, demand adequate security or cancel the agreement if there are strong reasons to assume that Hejdi will not be able to perform the service on time.
– Reservation of ownership
All products and services remain Hejdi’s property until full payment is received
Product
– Images
All product images on the Website should be seen as an indication of the color and design of the product. For technical reasons, some shades of products are difficult to reproduce in pictures, therefore some colors may differ slightly from the actual product. Hejdi is not responsible for differences between screen and actual product color. Read more under our General Conditions.
– Liability for errors
Hejdi is obliged, in accordance with these terms and conditions and with the urgency required by the circumstances, to remedy at its own expense any defects in the product that consist of it not meeting the agreed specification or what follows from the law. Hejdi’s liability does not cover defects that are irrelevant to the intended use of the product and that do not cause inconvenience to the customer. Hejdi’s liability does not include:
- defects caused by the customer’s use of the products with other equipment or accessories in a way that affects its functioning
- defects caused by changes or interventions made by the customer to the products which are not in accordance with Hejdi’s instructions;
- defects caused by the customer’s use of the products in a manner other than that stated in the user documentation or by negligence on the part of the customer, its personnel or third parties or by other circumstances beyond Hejdi’s control;
- errors caused by the customer’s monitor not reflecting the actual color of the products or prints
- Read more under our General Conditions.
– Limitation of liability
Hejdi’s liability to compensate the Customer only applies to direct loss, unless Hejdi has acted with gross negligence. The amount of compensation is limited to the price of the service. Direct loss for the Customer includes, among other things, costs for examining the service, extra storage and transportation costs, extra telephone and travel costs, costs for repairs and other remedial measures, price differences when acquiring replacement goods from another supplier, costs for overtime work and costs for services from external companies. Direct losses for Hejdi include costs for investigating faults in equipment provided by the Customer, extra telecommunications and travel costs, costs for overtime, costs for extra labor and costs for services hired from another company.
Delivery
The Customer is responsible for ensuring that the specified delivery address is manned unless otherwise stated and that the address is correct. The Customer must inform Hejdi of specific requirements for delivery before delivery, such as codes for gates or doors, stairs, loading docks and the like. Hejdi is not liable to pay compensation for the costs and damage suffered by customers in the event of late delivery or other delays. Hejdi accepts no liability for indirect losses.
– Delivery times
Delivery times quoted for printed products are provisional and estimated dates. Preliminary delivery date assumes print-ready originals. Hejdi is not responsible for delivery delays due to circumstances beyond our control. To get a more accurate delivery time, please contact us or send an email to support@hejdi.se.
– Delivery costs
Shipping will be added based on various factors such as weight, size, country and location. From 59kr to 79kr in Sweden. Always 79 DKK to Denmark. Actual price is always shown at checkout.
– Delivery options
Your order will be automatically optimized based on weight, size and the country/location we are shipping to. See all delivery methods.
Production
We produce your order as quickly as we can – and sometimes we can do it incredibly quickly as long as our Terms and Conditions are followed.
– Standard production
Standard production is always included as standard for personalized products at no extra cost. Your product is printed within a few days (shown in the design tool or product page)
– Express production
For some products/colors we can offer express production, which means we print your order within hours (weekdays) which allows us to deliver your order incredibly fast. Cost will be added (shown in the design tool or product page)
Right of withdrawal
Products that have been personalized at the customer’s request or otherwise adapted to the customer’s specifications are not subject to any right of withdrawal. For other products, the right of withdrawal for private individuals is 14 days and the withdrawal period starts from the day you receive your delivery. The right of withdrawal gives the customer the right to examine the goods in a way that does not damage the product and makes it unsuitable for further sale. You can cancel an order at any time until it has been manufactured. Always contact support@hejdi.se to find out what options are available for using the right of withdrawal. The right of withdrawal does not apply to business customers.
If the customer wishes to exercise the right of withdrawal, the customer must notify us within 14 days of receiving the order. After the customer has notified us to cancel the purchase, the customer shall, without further delay, return the product as soon as possible, no later than 7 days after the customer has invoked the right of withdrawal.
Hejdi / Enkla i Malmö AB
Aspögatan 1
211 24, Malmö
du invänder mot behandlingen och det inte finns något berättigat skäl för fortsatt behandling;
du invänder mot behandling för direkt marknadsföring;
behandlingen är olaglig eller;
behandlingen av personuppgifter avser underårig, om uppgifterna samlades in i samband med erbjudande av informationssamhällets tjänster.You have the right to request the erasure of your personal data if you withdraw your consent to the processing and there is no other legal basis for the processing;
you object to the processing and there is no legitimate reason for the continuation of the processing;
you object to the processing for direct marketing purposes;
the processing is unlawful or;
the processing of personal data relates to a minor, if the data was collected in the context of offering information society services.Hur länge vi behandlar dina personuppgifterHow long we process your personal dataVi sparar dina uppgifter så länge de behövs för de ändamål de samlades in och behandlades, eller så länge som krävs enligt lagar och andra författningar.We keep your data for as long as it is needed for the purposes for which it was collected and processed, or as long as required by law.Detta innebär att vi sparar dina uppgifter så länge som det är nödvändigt för att fullgöra ett avtal och så länge det krävs enligt gällande minimikrav på lagringstider i lagar och andra författningar. I de fall där vi behåller dina uppgifter i annat syfte än för att fullgöra ett avtal, till exempel för krav gällande bokföring, behåller vi endast uppgifterna om det är nödvändigt och/eller krävs för ändamålet i fråga enligt vad som framgår av respektive lag eller annan författning.This means that we will retain your data for as long as necessary for the performance of a contract and as long as required by the applicable minimum retention periods set out in laws and regulations. In cases where we retain your data for purposes other than the performance of a contract, for example for accounting requirements, we will only retain the data if it is necessary and/or required for the purpose in question as set out in the respective law or regulation.Vid skapande av kundkonto sparar vi dina uppgifter och beställningshistorik tills dess att du själv väljer att uppgifterna ska raderas.When you create a customer account, we save your data and order history until you choose to delete the data yourself.Beställningar som inte har godkänts (avbrutna, i väntan på bekräftelse eller som av andra skäl ej blivit godkända, antingen av oss eller dig) sparas i 24 månader från beställningstillfället, därefter raderas uppgifterna automatiskt.Orders that have not been approved (canceled, awaiting confirmation or otherwise not approved, either by us or by you) are stored for 24 months from the date of the order, after which the data is automatically deleted.Beställningar som har godkänts och blivit behandlade, sparas i 36 månader eller tills dess att du själv väljer att uppgifterna ska raderas.Orders that have been accepted and processed will be kept for 36 months or until you choose to delete the data.PersonuppgiftsansvarigData controllerEnkla i Malmö AB är registrerat hos Bolagsverket med organisationsnummer 559330-7639 med säte i Malmö.
Enkla i Malmö AB är personuppgiftsansvarig enligt vad som sägs ovan.
Enkla i Malmö AB följer svensk dataskyddslagstiftning.
Kontakta support@Hejdi.se för vidare information och kontakt angående vår dataskyddspolicy.Enkla i Malmö AB is registered with the Swedish Companies Registration Office with organization number 559330-7639 and has its registered office in Malmö.
Enkla i Malmö AB is the data controller as stated above.
Enkla i Malmö AB complies with Swedish data protection legislation.
Contact support@Hejdi.se for further information and contact regarding our data protection policy.Allmänna villkorGeneral terms and conditionstext-decoration: underline;text-decoration: underline;Användning av hemsida tjänsterUse of website servicesHemsidan och designverktyget, inklusive den underliggande programvaran, koden och all funktionalitet som tillhandahålls via tjänsterna, utgör exklusiv egendom som tillhör Hejdi eller dess licensgivare. Användaren förvärvar endast en begränsad rätt att använda designverktyget i enlighet med dessa villkor och får inte reproducera, distribuera eller på annat sätt nyttja designverktyget på ett sätt som går utöver vad som uttryckligen medges här. Varje försök att dekompilera, omarbeta eller på annat sätt kringgå skyddsmekanismer i designverktyget är förbjudet och kan leda till såväl avtalsrättsliga som straffrättsliga åtgärder.The Website and the Design Tool, including the underlying software, code and all functionality provided through the Services, constitute the exclusive property of Hejdi or its licensors. The User acquires only a limited right to use the Design Tool in accordance with these Terms and may not reproduce, distribute or otherwise exploit the Design Tool in a manner that goes beyond what is expressly permitted herein. Any attempt to decompile, reverse engineer or otherwise circumvent the protection mechanisms of the Design Tool is prohibited and may result in both contractual and criminal penalties.Om tjänsten används av personer bosatta i eller med hemvist i annat land än Sverige åligger det dessa användare att tillse att lokala lagar och regler följs. Hejdi utgår emellertid från svensk rätt, och eventuella tvister som uppstår avseende användningen av tjänsten ska i första hand avgöras enligt svensk lagstiftning och, i förekommande fall, inför svensk domstol. Varje internationell användare förbinder sig därmed att godta svensk jurisdiktion för frågor som hänför sig till tjänsten.If the Service is used by persons resident or domiciled in a country other than Sweden, it is the responsibility of such users to ensure compliance with local laws and regulations. However, Hejdi is governed by Swedish law, and any disputes arising from the use of the Service shall be settled primarily in accordance with Swedish law and, where applicable, before a Swedish court. Each international user thereby undertakes to accept Swedish jurisdiction for matters relating to the service.- Användning av designelement i designverktyget- Use of design elements in the design toolDe designelement, mallar och övriga grafiska komponenter som ingår i designverktyget tillhör Hejdi och omfattas av immaterialrättsligt skydd enligt lag. Användaren tillåts utnyttja dessa designelement endast i syfte att framställa personliga produkter inom ramarna för denna tjänst. Om en användare avser att vidareförsälja produkter som inkluderar sådana designelement ska dessa element inte utgöra huvuddelen eller det centrala motivet i den slutliga designen. All annan form av reproduktion, modifiering eller kommersialisering av designelementen är otillåten utan föregående skriftligt medgivande. Varje överträdelse av denna bestämmelse kan leda till att vi vidtar juridiska åtgärder för att skydda våra immateriella rättigheter.The design elements, templates and other graphic components included in the design tool are the property of Hejdi and are protected by intellectual property law. The user is allowed to use these design elements only for the purpose of producing personalized products within the framework of this service. If a user intends to resell products that include such design elements, these elements shall not constitute the main or central motif of the final design. Any other form of reproduction, modification or commercialization of the design elements is prohibited without prior written consent. Any violation of this provision may lead us to take legal action to protect our intellectual property rights.- Uppladdning av innehåll- Uploading contentAnvändaren ansvarar själv för att allt innehåll (bilder, texter eller annat material) som laddas upp i systemet inte kränker tredje parts rättigheter eller strider mot gällande lagstiftning. Material som är pornografiskt, hetsande, kränkande eller på annat sätt olagligt eller olämpligt är förbjudet. Skulle uppladdat innehåll föranleda krav från tredje part, förbinder sig användaren att fullt ut stå för eventuella kostnader och ersättningsanspråk som uppkommer till följd av detta. Hejdi förbehåller sig rätten att, utan föregående meddelande, neka produktion eller avbryta en pågående beställning om materialet bedöms bryta mot dessa villkor eller mot lag. Vid en sådan avbrytning utgår ingen ersättning eller återbetalning till användaren, oavsett om produktionen delvis har påbörjats eller ej.The user is responsible for ensuring that any content (images, texts or other material) uploaded to the system does not infringe the rights of third parties or contravene current legislation. Material that is pornographic, inflammatory, offensive or otherwise illegal or inappropriate is prohibited. Should uploaded content give rise to claims from third parties, the user undertakes to fully bear any costs and compensation claims arising from this. Hejdi reserves the right, without prior notice, to refuse production or to cancel an ongoing order if the material is deemed to violate these terms and conditions or the law. In the event of such cancellation, no compensation or refund will be paid to the user, regardless of whether production has partially commenced or not.Hejdi åtar sig ingen skyldighet att aktivt övervaka eller förhandsgranska allt material som användare laddar upp. Användaren bär ensam ansvaret för huruvida uppladdat innehåll kan utgöra ett intrång i tredje parts rättigheter eller på annat sätt strida mot gällande lagstiftning. Om Hejdi uppmärksammas på en överträdelse, förbehåller vi oss rätten att omedelbart agera enligt våra villkor och tillgängliga rättsliga möjligheter. Genom att använda tjänsten accepterar användaren således att inget generellt kontrollansvar åvilar Hejdi.Hejdi does not undertake any obligation to actively monitor or pre-screen all material uploaded by users. The user bears sole responsibility for whether uploaded content may constitute an infringement of third party rights or otherwise violate applicable law. If Hejdi becomes aware of an infringement, we reserve the right to act immediately in accordance with our terms and conditions and available legal options. By using the service, the user thus accepts that no general control responsibility is incumbent on Hejdi.– Inkräktning på tredje mans immateriella rättigheter– Infringement of third party intellectual property rightsEtt mönster av upprepade uppladdningar som inkräktar på tredje mans immateriella rättigheter eller på annat sätt står i strid med lag eller gällande villkor kan leda till att användarens konto spärras permanent. I särskilt allvarliga fall kan information om överträdelsen överlämnas till berörda rättighetsinnehavare eller relevanta myndigheter. Den som laddar upp skyddat material utan tillstånd bär hela ansvaret för eventuella anspråk och kostnader som uppstår, och tjänsteleverantören förbehåller sig rätten att vidta ytterligare rättsliga åtgärder om så krävs.A pattern of repeated uploads that infringe the intellectual property rights of third parties or otherwise violate the law or applicable terms and conditions may result in the permanent suspension of the user’s account. In particularly serious cases, information about the infringement may be passed on to the relevant rights holders or authorities. Anyone uploading protected material without authorization bears full responsibility for any claims and costs incurred, and the service provider reserves the right to take further legal action if necessary.- Tidsfrister och borttagning av filer- Deadlines and removal of filesUppladdade filer och projekt sparas i systemet endast så länge det krävs för att tillhandahålla tjänsten och för att möjliggöra efterföljande hantering, såsom reklamationer eller kundserviceärenden. Hejdi förbehåller sig rätten att radera filer och projekt som förblir inaktiva under en längre tidsperiod utan att meddela användaren på förhand. Om en användare önskar behålla filer eller projekt under en längre tid, åligger det användaren att själv säkerställa erforderliga lokala kopior.Uploaded files and projects are stored in the system only for as long as it is necessary to provide the service and to enable subsequent handling, such as complaints or customer service cases. Hejdi reserves the right to delete files and projects that remain inactive for an extended period of time without prior notice to the user. If a user wishes to keep files or projects for a longer period of time, it is the user’s responsibility to ensure the necessary local copies.Om inget kundkonto har registrerats och ett projekt/en design sparats i designverktyget kan projektet komma att raderas ur systemet efter en tidsfrist på 120 timmar. En användare som önskar bevara eller fortsätta utveckla ett visst projekt under en längre period uppmanas att skapa ett konto för att undvika att projektet raderas automatiskt. Hejdi kan ta bort projekt som förblir inaktiva under en längre tid.If no customer account is registered and a project/design is saved in the design tool, the project may be deleted from the system after a 120-hour time limit. A user who wishes to keep or continue developing a particular project for a longer period of time is encouraged to create an account to avoid the project being automatically deleted. Hejdi can delete projects that remain inactive for a longer period of time.- Rätt till ändring och anpassning- Right to change and adaptIbland krävs tekniska eller produktionsmässiga justeringar för att en uppladdad fil ska fungera väl i processen. Dessa anpassningar kan omfatta exempelvis ändringar av filformat, upplösning eller färgprofil. Hejdi eftersträvar alltid att bevara filens övergripande utformning och motivets kvalitet. Om en planerad ändring bedöms vara så omfattande att den märkbart påverkar motivets utseende, genomförs i möjligaste mån en kontakt med kunden för godkännande. Om kunden inte svarar inom rimlig tid kan beställningen genomföras i den ändrade formen eller avbrytas helt.Sometimes technical or production adjustments are required to make an uploaded file work well in the process. These adjustments may include, for example, changes to the file format, resolution or color profile. Hejdi always strives to preserve the overall design of the file and the quality of the subject. If a planned change is deemed to be so extensive that it noticeably affects the appearance of the motif, contact is made with the customer for approval as far as possible. If the customer does not respond within a reasonable time, the order may be carried out in the modified form or canceled completely.– Begränsningar för ändringar efter bekräftad order– Restrictions on changes after confirmed orderNär kunden har genomfört en beställning och produktionen påbörjats är möjligheterna att ändra designen kraftigt begränsade. Ändringar som begärs efter bekräftelse kan medföra merkostnader, och i vissa fall går det inte att genomföra några korrigeringar överhuvudtaget beroende på produktionsstatus. Kunderna ombeds därför att noggrant granska designen innan ordern slutligen bekräftas.Once the customer has placed an order and production has started, the possibilities to change the design are severely limited. Changes requested after confirmation may incur additional costs, and in some cases no corrections can be made at all depending on the production status. Customers are therefore requested to carefully review the design before the order is finally confirmed.- Ansvarsbegränsning vid tekniska fel- Limitation of liability for technical faultsOmständigheter som serverkrascher, programvarufel, avbrott för underhåll eller andra oförutsedda tekniska händelser kan medföra att användarens projekt skadas eller förloras. I en sådan situation ansvarar inte Hejdiför indirekta eller följdmässiga förluster, exempelvis förlorad inkomst eller utebliven vinst. Eventuella ersättningar för uppkomna olägenheter betraktas som en ren välviljegest och innebär ingen formell accept av skadeståndsansvar. Användaren rekommenderas att regelbundet spara lokala kopior av viktiga filer och projekt, eftersom Hejdi inte kan garantera fullständig felfrihet eller oavbruten åtkomst.Circumstances such as server crashes, software failures, maintenance interruptions or other unforeseen technical events may cause the user’s project to be damaged or lost. In such a situation, Hejdi is not liable for indirect or consequential losses, such as loss of income or loss of profit. Any compensation for inconvenience caused is considered as a pure goodwill gesture and does not imply any formal acceptance of liability. The user is advised to regularly save local copies of important files and projects, as Hejdi cannot guarantee complete error-free or uninterrupted access.text-decoration: underline;text-decoration: underline;Färger, tryck och slutresultatColors, prints and final resultsKunds skärm och det faktiska trycket kan ge olika visuella intryck av samma design. Datorskärmar, mobiltelefoner och surfplattor återger färger baserat på varierande inställningar för ljusstyrka, kontrast och färgprofil, samtidigt som tryck på textilier och andra material påverkas av exempelvis tygets textur, absorptionsförmåga och tryckmetod. Även små skillnader i placering, skärpa eller tryckfördelning kan förekomma som följd av naturliga variationer i produktionen. Eftersom Hejdi eftersträvar branschmässig standard och arbetar med kalibrerad utrustning, försöker vi minimera sådana skillnader, men mindre avvikelser betraktas ändå som normala och ska inte anses utgöra ett fel i produkten. Användare som önskar exakta färgmatchningar eller har specifika kvalitetskrav bör därför beakta att vissa estetiska skillnader kan uppstå och att vi inte garanterar fullständig överensstämmelse med den förhandsvisning som ses på skärmen.The customer’s screen and the actual print can give different visual impressions of the same design. Computer screens, mobile phones and tablets reproduce colors based on varying brightness, contrast and color profile settings, while prints on textiles and other materials are affected by, for example, the texture, absorbency and printing method of the fabric. Even small differences in placement, sharpness or print distribution can occur as a result of natural variations in production. Since Hejdi strives for industry standards and works with calibrated equipment, we try to minimize such differences, but minor deviations are still considered normal and should not be considered a defect in the product. Users who desire exact color matches or have specific quality requirements should therefore note that some aesthetic differences may occur and that we do not guarantee complete conformity with the preview seen on the screen.När kund designar t.ex. en t-shirt i designverkyget så visas en generisk storlek (oftast Medium) vilket gör att trycket kommer att bli förhållandevis större på en t-shirt i storlek XS jämfört med en t-shirt i storlek 3XL. Av helt naturliga anledningar; det är helt enkelt mer fysisk plats på en stor t-shirt jämfört med en mindre.For example, when a customer designs a t-shirt in the design tool, a generic size (usually Medium) is displayed, which means that the print will be relatively larger on a t-shirt in size XS compared to a t-shirt in size 3XL. For completely natural reasons; there is simply more physical space on a large t-shirt compared to a smaller one.text-decoration: underline;text-decoration: underline;KontoAccountEtt användarkonto registreras personligen och ska endast disponeras av den person som har upprättat det. Användaren åtar sig att skydda sina inloggningsuppgifter mot obehörig åtkomst och att omedelbart informera Hejdi vid misstanke om att utomstående har fått tillgång till kontot. All aktivitet som sker via kontot antas ha utförts av kontoinnehavaren. Vid överträdelser av dessa villkor eller om det på annat sätt är påkallat av säkerhetsskäl, kan Hejdi stänga av eller avsluta kontot utan att användaren ges rätt till ersättning eller kompensationA user account is registered personally and may only be used by the person who created it. The user undertakes to protect their login details against unauthorized access and to inform Hejdi immediately in the event of any suspicion that third parties have gained access to the account. All activity that takes place via the account is assumed to have been carried out by the account holder. In the event of violations of these terms and conditions or if it is otherwise required for security reasons, Hejdi may suspend or terminate the account without the user being entitled to compensation or compensation- Uppsägning av konto- Termination of accountEtt konto kan avslutas i användargränssnittet under Konto eller genom kontakt med kundsupport. Efter avslutning raderas samtliga filer och pågående projekt utan möjlighet till återställning. Genom att påbörja en sådan uppsägning bekräftar användaren att inget av det sparade materialet ska återges eller föras över till annan plattform. Hejdi bär ingen skyldighet att kompensera för förluster, uteblivna projekt eller annan skada som användaren kan hänvisa till i samband med att kontot upphör.An account can be closed in the user interface under Account or by contacting customer support. After termination, all files and ongoing projects are deleted without the possibility of recovery. By initiating such termination, the user confirms that none of the saved material will be reproduced or transferred to another platform. Hejdi is under no obligation to compensate for losses, missing projects or other damage that the user can refer to in connection with the termination of the account.text-decoration: underline;text-decoration: underline;Missbruk av tjänster och kontoMisuse of services and accountOm användaren på något sätt missbrukar hemsidan, designverktyget, designelementen eller möjligheten att ladda upp innehåll, äger Hejdi rätt att omedelbart vidta nödvändiga åtgärder. Sådana åtgärder kan innefatta varning, borttagning av innehåll, avstängning av användarens konto eller rättsliga åtgärder när så krävs. I fall av särskilt allvarliga eller upprepade överträdelser kan avstängningen gälla på obestämd tid utan att användaren äger rätt till kompensation eller återställning av förlorade filer och projekt. Vid allvarligt eller upprepat missbruk av tjänsten eller kontot kan Hejdi, utöver att stänga av eller avsluta kontot, besluta att alla icke-utförda beställningar annulleras och att användaren nekas möjligheten att skapa nya konton under annan identitet. Dessa åtgärder syftar till att förhindra fortsatt missbruk och säkerställa en trygg och rättssäker miljö för övriga användare.If the user in any way misuses the website, the design tool, the design elements or the possibility to upload content, Hejdi is entitled to immediately take the necessary measures. Such action may include warning, removal of content, suspension of the user’s account or legal action when required. In cases of particularly serious or repeated violations, the suspension may apply indefinitely without the user being entitled to compensation or restoration of lost files and projects. In the event of serious or repeated misuse of the service or account, Hejdi may, in addition to suspending or terminating the account, decide to cancel all unexecuted orders and deny the user the possibility of creating new accounts under another identity. These measures are aimed at preventing further abuse and ensuring a safe and secure environment for other users.text-decoration: underline;text-decoration: underline;Ändringar av allmänna villkorChanges to the general conditionsHejdi förbehåller sig rätten att när som helst justera eller uppdatera dessa villkor. Den senaste versionen finns alltid publicerad på vår webbplats, och det åligger varje användare att hålla sig uppdaterad om eventuella ändringar. Genom att fortsätta nyttja tjänsten efter en uppdatering anses användaren ha accepterat den reviderade versionen av villkoren.Hejdi reserves the right to adjust or update these terms at any time. The latest version is always published on our website, and it is the responsibility of each user to keep up to date with any changes. By continuing to use the service after an update, the user is deemed to have accepted the revised version of the terms and conditions.kb-adv-heading2366_f2e5e5-5fkb-adv-heading2366_f2e5e5-5fCookiepolicyCookie policyCookiepolicyCookie policy
Complaints
Complaints must be notified within seven (7) days of delivery and approved by Hejdi in writing. Claimed goods may not be used. Samples and pictures must always be sent to Hejdi in the event of a complaint. Hejdi applies the Purchase Act in its handling of complaints. In the event of a complaint, you should contact support@hejdi.se.
Hejdi / Enkla i Malmö AB
Aspögatan 1
211 24, Malmö
du invänder mot behandlingen och det inte finns något berättigat skäl för fortsatt behandling;
du invänder mot behandling för direkt marknadsföring;
behandlingen är olaglig eller;
behandlingen av personuppgifter avser underårig, om uppgifterna samlades in i samband med erbjudande av informationssamhällets tjänster.You have the right to request the erasure of your personal data if you withdraw your consent to the processing and there is no other legal basis for the processing;
you object to the processing and there is no legitimate reason for the continuation of the processing;
you object to the processing for direct marketing purposes;
the processing is unlawful or;
the processing of personal data relates to a minor, if the data was collected in the context of offering information society services.Hur länge vi behandlar dina personuppgifterHow long we process your personal dataVi sparar dina uppgifter så länge de behövs för de ändamål de samlades in och behandlades, eller så länge som krävs enligt lagar och andra författningar.We keep your data for as long as it is needed for the purposes for which it was collected and processed, or as long as required by law.Detta innebär att vi sparar dina uppgifter så länge som det är nödvändigt för att fullgöra ett avtal och så länge det krävs enligt gällande minimikrav på lagringstider i lagar och andra författningar. I de fall där vi behåller dina uppgifter i annat syfte än för att fullgöra ett avtal, till exempel för krav gällande bokföring, behåller vi endast uppgifterna om det är nödvändigt och/eller krävs för ändamålet i fråga enligt vad som framgår av respektive lag eller annan författning.This means that we will retain your data for as long as necessary for the performance of a contract and as long as required by the applicable minimum retention periods set out in laws and regulations. In cases where we retain your data for purposes other than the performance of a contract, for example for accounting requirements, we will only retain the data if it is necessary and/or required for the purpose in question as set out in the respective law or regulation.Vid skapande av kundkonto sparar vi dina uppgifter och beställningshistorik tills dess att du själv väljer att uppgifterna ska raderas.When you create a customer account, we save your data and order history until you choose to delete the data yourself.Beställningar som inte har godkänts (avbrutna, i väntan på bekräftelse eller som av andra skäl ej blivit godkända, antingen av oss eller dig) sparas i 24 månader från beställningstillfället, därefter raderas uppgifterna automatiskt.Orders that have not been approved (canceled, awaiting confirmation or otherwise not approved, either by us or by you) are stored for 24 months from the date of the order, after which the data is automatically deleted.Beställningar som har godkänts och blivit behandlade, sparas i 36 månader eller tills dess att du själv väljer att uppgifterna ska raderas.Orders that have been accepted and processed will be kept for 36 months or until you choose to delete the data.PersonuppgiftsansvarigData controllerEnkla i Malmö AB är registrerat hos Bolagsverket med organisationsnummer 559330-7639 med säte i Malmö.
Enkla i Malmö AB är personuppgiftsansvarig enligt vad som sägs ovan.
Enkla i Malmö AB följer svensk dataskyddslagstiftning.
Kontakta support@Hejdi.se för vidare information och kontakt angående vår dataskyddspolicy.Enkla i Malmö AB is registered with the Swedish Companies Registration Office with organization number 559330-7639 and has its registered office in Malmö.
Enkla i Malmö AB is the data controller as stated above.
Enkla i Malmö AB complies with Swedish data protection legislation.
Contact support@Hejdi.se for further information and contact regarding our data protection policy.Allmänna villkorGeneral terms and conditionstext-decoration: underline;text-decoration: underline;Användning av hemsida tjänsterUse of website servicesHemsidan och designverktyget, inklusive den underliggande programvaran, koden och all funktionalitet som tillhandahålls via tjänsterna, utgör exklusiv egendom som tillhör Hejdi eller dess licensgivare. Användaren förvärvar endast en begränsad rätt att använda designverktyget i enlighet med dessa villkor och får inte reproducera, distribuera eller på annat sätt nyttja designverktyget på ett sätt som går utöver vad som uttryckligen medges här. Varje försök att dekompilera, omarbeta eller på annat sätt kringgå skyddsmekanismer i designverktyget är förbjudet och kan leda till såväl avtalsrättsliga som straffrättsliga åtgärder.The Website and the Design Tool, including the underlying software, code and all functionality provided through the Services, constitute the exclusive property of Hejdi or its licensors. The User acquires only a limited right to use the Design Tool in accordance with these Terms and may not reproduce, distribute or otherwise exploit the Design Tool in a manner that goes beyond what is expressly permitted herein. Any attempt to decompile, reverse engineer or otherwise circumvent the protection mechanisms of the Design Tool is prohibited and may result in both contractual and criminal penalties.Om tjänsten används av personer bosatta i eller med hemvist i annat land än Sverige åligger det dessa användare att tillse att lokala lagar och regler följs. Hejdi utgår emellertid från svensk rätt, och eventuella tvister som uppstår avseende användningen av tjänsten ska i första hand avgöras enligt svensk lagstiftning och, i förekommande fall, inför svensk domstol. Varje internationell användare förbinder sig därmed att godta svensk jurisdiktion för frågor som hänför sig till tjänsten.If the Service is used by persons resident or domiciled in a country other than Sweden, it is the responsibility of such users to ensure compliance with local laws and regulations. However, Hejdi is governed by Swedish law, and any disputes arising from the use of the Service shall be settled primarily in accordance with Swedish law and, where applicable, before a Swedish court. Each international user thereby undertakes to accept Swedish jurisdiction for matters relating to the service.- Användning av designelement i designverktyget- Use of design elements in the design toolDe designelement, mallar och övriga grafiska komponenter som ingår i designverktyget tillhör Hejdi och omfattas av immaterialrättsligt skydd enligt lag. Användaren tillåts utnyttja dessa designelement endast i syfte att framställa personliga produkter inom ramarna för denna tjänst. Om en användare avser att vidareförsälja produkter som inkluderar sådana designelement ska dessa element inte utgöra huvuddelen eller det centrala motivet i den slutliga designen. All annan form av reproduktion, modifiering eller kommersialisering av designelementen är otillåten utan föregående skriftligt medgivande. Varje överträdelse av denna bestämmelse kan leda till att vi vidtar juridiska åtgärder för att skydda våra immateriella rättigheter.The design elements, templates and other graphic components included in the design tool are the property of Hejdi and are protected by intellectual property law. The user is allowed to use these design elements only for the purpose of producing personalized products within the framework of this service. If a user intends to resell products that include such design elements, these elements shall not constitute the main or central motif of the final design. Any other form of reproduction, modification or commercialization of the design elements is prohibited without prior written consent. Any violation of this provision may lead us to take legal action to protect our intellectual property rights.- Uppladdning av innehåll- Uploading contentAnvändaren ansvarar själv för att allt innehåll (bilder, texter eller annat material) som laddas upp i systemet inte kränker tredje parts rättigheter eller strider mot gällande lagstiftning. Material som är pornografiskt, hetsande, kränkande eller på annat sätt olagligt eller olämpligt är förbjudet. Skulle uppladdat innehåll föranleda krav från tredje part, förbinder sig användaren att fullt ut stå för eventuella kostnader och ersättningsanspråk som uppkommer till följd av detta. Hejdi förbehåller sig rätten att, utan föregående meddelande, neka produktion eller avbryta en pågående beställning om materialet bedöms bryta mot dessa villkor eller mot lag. Vid en sådan avbrytning utgår ingen ersättning eller återbetalning till användaren, oavsett om produktionen delvis har påbörjats eller ej.The user is responsible for ensuring that any content (images, texts or other material) uploaded to the system does not infringe the rights of third parties or contravene current legislation. Material that is pornographic, inflammatory, offensive or otherwise illegal or inappropriate is prohibited. Should uploaded content give rise to claims from third parties, the user undertakes to fully bear any costs and compensation claims arising from this. Hejdi reserves the right, without prior notice, to refuse production or to cancel an ongoing order if the material is deemed to violate these terms and conditions or the law. In the event of such cancellation, no compensation or refund will be paid to the user, regardless of whether production has partially commenced or not.Hejdi åtar sig ingen skyldighet att aktivt övervaka eller förhandsgranska allt material som användare laddar upp. Användaren bär ensam ansvaret för huruvida uppladdat innehåll kan utgöra ett intrång i tredje parts rättigheter eller på annat sätt strida mot gällande lagstiftning. Om Hejdi uppmärksammas på en överträdelse, förbehåller vi oss rätten att omedelbart agera enligt våra villkor och tillgängliga rättsliga möjligheter. Genom att använda tjänsten accepterar användaren således att inget generellt kontrollansvar åvilar Hejdi.Hejdi does not undertake any obligation to actively monitor or pre-screen all material uploaded by users. The user bears sole responsibility for whether uploaded content may constitute an infringement of third party rights or otherwise violate applicable law. If Hejdi becomes aware of an infringement, we reserve the right to act immediately in accordance with our terms and conditions and available legal options. By using the service, the user thus accepts that no general control responsibility is incumbent on Hejdi.– Inkräktning på tredje mans immateriella rättigheter– Infringement of third party intellectual property rightsEtt mönster av upprepade uppladdningar som inkräktar på tredje mans immateriella rättigheter eller på annat sätt står i strid med lag eller gällande villkor kan leda till att användarens konto spärras permanent. I särskilt allvarliga fall kan information om överträdelsen överlämnas till berörda rättighetsinnehavare eller relevanta myndigheter. Den som laddar upp skyddat material utan tillstånd bär hela ansvaret för eventuella anspråk och kostnader som uppstår, och tjänsteleverantören förbehåller sig rätten att vidta ytterligare rättsliga åtgärder om så krävs.A pattern of repeated uploads that infringe the intellectual property rights of third parties or otherwise violate the law or applicable terms and conditions may result in the permanent suspension of the user’s account. In particularly serious cases, information about the infringement may be passed on to the relevant rights holders or authorities. Anyone uploading protected material without authorization bears full responsibility for any claims and costs incurred, and the service provider reserves the right to take further legal action if necessary.- Tidsfrister och borttagning av filer- Deadlines and removal of filesUppladdade filer och projekt sparas i systemet endast så länge det krävs för att tillhandahålla tjänsten och för att möjliggöra efterföljande hantering, såsom reklamationer eller kundserviceärenden. Hejdi förbehåller sig rätten att radera filer och projekt som förblir inaktiva under en längre tidsperiod utan att meddela användaren på förhand. Om en användare önskar behålla filer eller projekt under en längre tid, åligger det användaren att själv säkerställa erforderliga lokala kopior.Uploaded files and projects are stored in the system only for as long as it is necessary to provide the service and to enable subsequent handling, such as complaints or customer service cases. Hejdi reserves the right to delete files and projects that remain inactive for an extended period of time without prior notice to the user. If a user wishes to keep files or projects for a longer period of time, it is the user’s responsibility to ensure the necessary local copies.Om inget kundkonto har registrerats och ett projekt/en design sparats i designverktyget kan projektet komma att raderas ur systemet efter en tidsfrist på 120 timmar. En användare som önskar bevara eller fortsätta utveckla ett visst projekt under en längre period uppmanas att skapa ett konto för att undvika att projektet raderas automatiskt. Hejdi kan ta bort projekt som förblir inaktiva under en längre tid.If no customer account is registered and a project/design is saved in the design tool, the project may be deleted from the system after a 120-hour time limit. A user who wishes to keep or continue developing a particular project for a longer period of time is encouraged to create an account to avoid the project being automatically deleted. Hejdi can delete projects that remain inactive for a longer period of time.- Rätt till ändring och anpassning- Right to change and adaptIbland krävs tekniska eller produktionsmässiga justeringar för att en uppladdad fil ska fungera väl i processen. Dessa anpassningar kan omfatta exempelvis ändringar av filformat, upplösning eller färgprofil. Hejdi eftersträvar alltid att bevara filens övergripande utformning och motivets kvalitet. Om en planerad ändring bedöms vara så omfattande att den märkbart påverkar motivets utseende, genomförs i möjligaste mån en kontakt med kunden för godkännande. Om kunden inte svarar inom rimlig tid kan beställningen genomföras i den ändrade formen eller avbrytas helt.Sometimes technical or production adjustments are required to make an uploaded file work well in the process. These adjustments may include, for example, changes to the file format, resolution or color profile. Hejdi always strives to preserve the overall design of the file and the quality of the subject. If a planned change is deemed to be so extensive that it noticeably affects the appearance of the motif, contact is made with the customer for approval as far as possible. If the customer does not respond within a reasonable time, the order may be carried out in the modified form or canceled completely.– Begränsningar för ändringar efter bekräftad order– Restrictions on changes after confirmed orderNär kunden har genomfört en beställning och produktionen påbörjats är möjligheterna att ändra designen kraftigt begränsade. Ändringar som begärs efter bekräftelse kan medföra merkostnader, och i vissa fall går det inte att genomföra några korrigeringar överhuvudtaget beroende på produktionsstatus. Kunderna ombeds därför att noggrant granska designen innan ordern slutligen bekräftas.Once the customer has placed an order and production has started, the possibilities to change the design are severely limited. Changes requested after confirmation may incur additional costs, and in some cases no corrections can be made at all depending on the production status. Customers are therefore requested to carefully review the design before the order is finally confirmed.- Ansvarsbegränsning vid tekniska fel- Limitation of liability for technical faultsOmständigheter som serverkrascher, programvarufel, avbrott för underhåll eller andra oförutsedda tekniska händelser kan medföra att användarens projekt skadas eller förloras. I en sådan situation ansvarar inte Hejdiför indirekta eller följdmässiga förluster, exempelvis förlorad inkomst eller utebliven vinst. Eventuella ersättningar för uppkomna olägenheter betraktas som en ren välviljegest och innebär ingen formell accept av skadeståndsansvar. Användaren rekommenderas att regelbundet spara lokala kopior av viktiga filer och projekt, eftersom Hejdi inte kan garantera fullständig felfrihet eller oavbruten åtkomst.Circumstances such as server crashes, software failures, maintenance interruptions or other unforeseen technical events may cause the user’s project to be damaged or lost. In such a situation, Hejdi is not liable for indirect or consequential losses, such as loss of income or loss of profit. Any compensation for inconvenience caused is considered as a pure goodwill gesture and does not imply any formal acceptance of liability. The user is advised to regularly save local copies of important files and projects, as Hejdi cannot guarantee complete error-free or uninterrupted access.text-decoration: underline;text-decoration: underline;Färger, tryck och slutresultatColors, prints and final resultsKunds skärm och det faktiska trycket kan ge olika visuella intryck av samma design. Datorskärmar, mobiltelefoner och surfplattor återger färger baserat på varierande inställningar för ljusstyrka, kontrast och färgprofil, samtidigt som tryck på textilier och andra material påverkas av exempelvis tygets textur, absorptionsförmåga och tryckmetod. Även små skillnader i placering, skärpa eller tryckfördelning kan förekomma som följd av naturliga variationer i produktionen. Eftersom Hejdi eftersträvar branschmässig standard och arbetar med kalibrerad utrustning, försöker vi minimera sådana skillnader, men mindre avvikelser betraktas ändå som normala och ska inte anses utgöra ett fel i produkten. Användare som önskar exakta färgmatchningar eller har specifika kvalitetskrav bör därför beakta att vissa estetiska skillnader kan uppstå och att vi inte garanterar fullständig överensstämmelse med den förhandsvisning som ses på skärmen.The customer’s screen and the actual print can give different visual impressions of the same design. Computer screens, mobile phones and tablets reproduce colors based on varying brightness, contrast and color profile settings, while prints on textiles and other materials are affected by, for example, the texture, absorbency and printing method of the fabric. Even small differences in placement, sharpness or print distribution can occur as a result of natural variations in production. Since Hejdi strives for industry standards and works with calibrated equipment, we try to minimize such differences, but minor deviations are still considered normal and should not be considered a defect in the product. Users who desire exact color matches or have specific quality requirements should therefore note that some aesthetic differences may occur and that we do not guarantee complete conformity with the preview seen on the screen.När kund designar t.ex. en t-shirt i designverkyget så visas en generisk storlek (oftast Medium) vilket gör att trycket kommer att bli förhållandevis större på en t-shirt i storlek XS jämfört med en t-shirt i storlek 3XL. Av helt naturliga anledningar; det är helt enkelt mer fysisk plats på en stor t-shirt jämfört med en mindre.For example, when a customer designs a t-shirt in the design tool, a generic size (usually Medium) is displayed, which means that the print will be relatively larger on a t-shirt in size XS compared to a t-shirt in size 3XL. For completely natural reasons; there is simply more physical space on a large t-shirt compared to a smaller one.text-decoration: underline;text-decoration: underline;KontoAccountEtt användarkonto registreras personligen och ska endast disponeras av den person som har upprättat det. Användaren åtar sig att skydda sina inloggningsuppgifter mot obehörig åtkomst och att omedelbart informera Hejdi vid misstanke om att utomstående har fått tillgång till kontot. All aktivitet som sker via kontot antas ha utförts av kontoinnehavaren. Vid överträdelser av dessa villkor eller om det på annat sätt är påkallat av säkerhetsskäl, kan Hejdi stänga av eller avsluta kontot utan att användaren ges rätt till ersättning eller kompensationA user account is registered personally and may only be used by the person who created it. The user undertakes to protect their login details against unauthorized access and to inform Hejdi immediately in the event of any suspicion that third parties have gained access to the account. All activity that takes place via the account is assumed to have been carried out by the account holder. In the event of violations of these terms and conditions or if it is otherwise required for security reasons, Hejdi may suspend or terminate the account without the user being entitled to compensation or compensation- Uppsägning av konto- Termination of accountEtt konto kan avslutas i användargränssnittet under Konto eller genom kontakt med kundsupport. Efter avslutning raderas samtliga filer och pågående projekt utan möjlighet till återställning. Genom att påbörja en sådan uppsägning bekräftar användaren att inget av det sparade materialet ska återges eller föras över till annan plattform. Hejdi bär ingen skyldighet att kompensera för förluster, uteblivna projekt eller annan skada som användaren kan hänvisa till i samband med att kontot upphör.An account can be closed in the user interface under Account or by contacting customer support. After termination, all files and ongoing projects are deleted without the possibility of recovery. By initiating such termination, the user confirms that none of the saved material will be reproduced or transferred to another platform. Hejdi is under no obligation to compensate for losses, missing projects or other damage that the user can refer to in connection with the termination of the account.text-decoration: underline;text-decoration: underline;Missbruk av tjänster och kontoMisuse of services and accountOm användaren på något sätt missbrukar hemsidan, designverktyget, designelementen eller möjligheten att ladda upp innehåll, äger Hejdi rätt att omedelbart vidta nödvändiga åtgärder. Sådana åtgärder kan innefatta varning, borttagning av innehåll, avstängning av användarens konto eller rättsliga åtgärder när så krävs. I fall av särskilt allvarliga eller upprepade överträdelser kan avstängningen gälla på obestämd tid utan att användaren äger rätt till kompensation eller återställning av förlorade filer och projekt. Vid allvarligt eller upprepat missbruk av tjänsten eller kontot kan Hejdi, utöver att stänga av eller avsluta kontot, besluta att alla icke-utförda beställningar annulleras och att användaren nekas möjligheten att skapa nya konton under annan identitet. Dessa åtgärder syftar till att förhindra fortsatt missbruk och säkerställa en trygg och rättssäker miljö för övriga användare.If the user in any way misuses the website, the design tool, the design elements or the possibility to upload content, Hejdi is entitled to immediately take the necessary measures. Such action may include warning, removal of content, suspension of the user’s account or legal action when required. In cases of particularly serious or repeated violations, the suspension may apply indefinitely without the user being entitled to compensation or restoration of lost files and projects. In the event of serious or repeated misuse of the service or account, Hejdi may, in addition to suspending or terminating the account, decide to cancel all unexecuted orders and deny the user the possibility of creating new accounts under another identity. These measures are aimed at preventing further abuse and ensuring a safe and secure environment for other users.text-decoration: underline;text-decoration: underline;Ändringar av allmänna villkorChanges to the general conditionsHejdi förbehåller sig rätten att när som helst justera eller uppdatera dessa villkor. Den senaste versionen finns alltid publicerad på vår webbplats, och det åligger varje användare att hålla sig uppdaterad om eventuella ändringar. Genom att fortsätta nyttja tjänsten efter en uppdatering anses användaren ha accepterat den reviderade versionen av villkoren.Hejdi reserves the right to adjust or update these terms at any time. The latest version is always published on our website, and it is the responsibility of each user to keep up to date with any changes. By continuing to use the service after an update, the user is deemed to have accepted the revised version of the terms and conditions.kb-adv-heading2366_f2e5e5-5fkb-adv-heading2366_f2e5e5-5fCookiepolicyCookie policyCookiepolicyCookie policy
Force majeure
Force majeure such as war, labor dispute, blockade, fire, environmental disaster, serious spread of disease or other circumstances beyond the control of the parties, and which prevent Hejdi from fulfilling delivery of ordered goods, hereby relieves Hejdi of such obligation. In these cases, the buyer shall be notified of this circumstance, which can be applied by this clause.
Dispute
If you think that a product you bought from us is faulty but we disagree with you, we have a dispute. Contact support@hejdi.se in the first instance to resolve your case, in the unlikely event that this is not possible, you can have this dispute reviewed by turning to ARN or to the European Commission’s online dispute resolution platform.
Changes to conditions
Hejdi reserves the right to make changes to the Terms at any time. All changes to the Terms will be published on the Website. Changes apply from the time you have accepted the terms and conditions (in connection with the purchase of goods, ordering of quotes or other services in connection with a purchase). However, Hejdi recommends that you check the Website regularly to be aware of any changes to our terms and conditions.
What personal data we collect
Personal data is generally collected directly from you or through your use of our services, products and channels. Sometimes additional information is needed to keep the data up to date or to verify that the information we have collected is accurate. The personal data we collect can be divided into the following categories:
- Identification data: e.g. social security number, first and last name
- Contact details: for example, postal address, telephone number and email address
- Financial information: transaction information, credit history and possible credit assessment
- Information about the customer relationship with Hejdi: for example, history of your customer relationship with Hejdi
We collect personal data in order to provide our products, services and contracts. Information that you send directly to us can be personal data such as your first and last name, social security number, e-mail address and telephone number. Hejdi also collects information that you provide to us, for example through messages related to purchases, quotes or services and other interactions in our digital channels. We save chats and email conversations to document and respond to customer inquiries, verify orders, and for security and fraud prevention purposes.
Personal data we may collect from third parties
We may collect data from public or other externally available sources, such as registers maintained by public authorities (population registers and company registers). In connection with ordering a product, service or contract, we may collect data from payment service providers and credit information companies.
How we may use your personal data and on what legal basis
We use your personal data to fulfill legal and contractual obligations, to provide you with offers, advice and other services.
Signing and administering service and product contracts (performance of contracts): the main purpose of our processing of personal data is to collect, verify and process personal data prior to and during the conclusion of contracts with you. We also process personal data to document, administer and perform what is necessary to fulfill contracts. Example of processing to fulfill a contract:
- Processing to open a customer account
- Processing for the purpose of concluding a contract (purchase, service, service contract) or submitting a tender
- Treatment in the context of customer service
- Processing for the establishment, exercise or defense of legal claims
- Marketing, product and customer analysis (legitimate interest)
Personal data is also processed in the context of marketing and product and customer analysis. The purpose of this processing is partly marketing, partly process, business and system development, including testing. We do this in order to improve our product offering and optimize our offers. This may also include profiling (see below).
We have a legitimate interest in using profiling in connection with, for example, customer analysis for marketing purposes.
We want to provide you as a customer with relevant information and marketing on social media and websites, be able to respond to your questions and comments, and provide you with technical support. We also analyze social media activity in our area and monitor the use of our own social media to examine the effectiveness of our marketing, and we analyze general demographic trends. The conclusions from these analyses are used to develop Hejdi’s marketing and communication strategies.
When you use any of our social media platforms, we may record and retain information about you, such as how you use our sites and how often you visit them. The individual social media platforms may also be allowed to share certain information with us, subject to your own privacy settings on each platform.
Who we may disclose your personal data to
We may share your personal data with others, such as public authorities, suppliers, freight forwarders, payment service providers and business partners. Before sharing such data, we always ensure that we comply with the legal obligations of confidentiality.
- Gmail: To correspond via email, we use Gmail (Google Mail). You can read more about Google’s data protection policy here: https://cloud.google.com/privacy/gdpr.
- Google Cloud: Our server is hosted on Google Cloud which means that we store all our data on their servers. You can read more about Google’s data protection policy here: https://cloud.google.com/privacy/gdpr.
- NETS: We use NETS as a payment service in our checkout, both for private individuals and companies. You can read more about their data protection policy here: https://cdn.dibspayment.com/terms/privacynotice_SE.pdf.
- Fortnox: We use Fortnox to book all orders. You can read more about their data protection policy here: https://www.fortnox.se/om-fortnox/integritet-och-sakerhet/gdpr.
- MailerLite: We use MailerLite to manage our email marketing subscriber list and to send emails to our subscribers. MailerLite is a third-party service provider that may collect and process your data. You can unsubscribe from our newsletter by clicking the unsubscribe link at the foot of each newsletter. You can read more about their data protection policy at: https://www.mailerlite.com/privacy-policy.
- Freight forwarders: Depending on the product, quantity and order-specific conditions, we can choose different carriers. Commonly used carriers are Postnord, DHL, UPS and Schenker.
- Creditsafe: For any credit assessment we use Creditsafe. You can read more about their data protection policy here: https://www.creditsafe.com/se/sv/product/privacy-policy.html.
How we protect your personal data
Keeping your personal data safe and secure is a key part of how we do business. We have put in place appropriate technical, organizational and administrative security measures to protect the data we hold against loss, misuse and unauthorized access.
Your data protection rights
As a data subject, you have the following rights in relation to the personal data we hold about you:
a) request access to your personal data
You have the right to access the personal data we hold about you. You can find this information in our online customer account service, if you have chosen to create one.
b) request rectification of inaccurate or incomplete personal data
If the personal data is inaccurate or incomplete, you have the right to request rectification of the data, subject to the limitations stipulated by law or regulation.
c) request erasure
You have the right to request the erasure of your personal data if you withdraw your consent to the processing and there is no other legal basis for the processing;
you object to the processing and there is no legitimate reason for the continuation of the processing;
you object to the processing for direct marketing purposes;
the processing is unlawful or;
the processing of personal data relates to a minor, if the data was collected in the context of offering information society services.
How long we process your personal data
We keep your data for as long as it is needed for the purposes for which it was collected and processed, or as long as required by law.
This means that we will retain your data for as long as necessary for the performance of a contract and as long as required by the applicable minimum retention periods set out in laws and regulations. In cases where we retain your data for purposes other than the performance of a contract, for example for accounting requirements, we will only retain the data if it is necessary and/or required for the purpose in question as set out in the respective law or regulation.
- When you create a customer account, we save your data and order history until you choose to delete the data yourself.
- Orders that have not been approved (canceled, awaiting confirmation or otherwise not approved, either by us or by you) are stored for 24 months from the date of the order, after which the data is automatically deleted.
- Orders that have been accepted and processed will be kept for 36 months or until you choose to delete the data.
Data controller
Enkla i Malmö AB is registered with the Swedish Companies Registration Office with organization number 559330-7639 and has its registered office in Malmö.
Enkla i Malmö AB is the data controller as stated above.
Enkla i Malmö AB complies with Swedish data protection legislation.
Contact support@Hejdi.se for further information and contact regarding our data protection policy.
Use of website services
The Website and the Design Tool, including the underlying software, code and all functionality provided through the Services, constitute the exclusive property of Hejdi or its licensors. The User acquires only a limited right to use the Design Tool in accordance with these Terms and may not reproduce, distribute or otherwise exploit the Design Tool in a manner that goes beyond what is expressly permitted herein. Any attempt to decompile, reverse engineer or otherwise circumvent the protection mechanisms of the Design Tool is prohibited and may result in both contractual and criminal penalties.
If the Service is used by persons resident or domiciled in a country other than Sweden, it is the responsibility of such users to ensure compliance with local laws and regulations. However, Hejdi is governed by Swedish law, and any disputes arising from the use of the Service shall be settled primarily in accordance with Swedish law and, where applicable, before a Swedish court. Each international user thereby undertakes to accept Swedish jurisdiction for matters relating to the service.
– Use of design elements in the design tool
The design elements, templates and other graphic components included in the design tool are the property of Hejdi and are protected by intellectual property law. The user is allowed to use these design elements only for the purpose of producing personalized products within the framework of this service. If a user intends to resell products that include such design elements, these elements shall not constitute the main or central motif of the final design. Any other form of reproduction, modification or commercialization of the design elements is prohibited without prior written consent. Any violation of this provision may lead us to take legal action to protect our intellectual property rights.
– Uploading content
The user is responsible for ensuring that any content (images, texts or other material) uploaded to the system does not infringe the rights of third parties or contravene current legislation. Material that is pornographic, inflammatory, offensive or otherwise illegal or inappropriate is prohibited. Should uploaded content give rise to claims from third parties, the user undertakes to fully bear any costs and compensation claims arising from this. Hejdi reserves the right, without prior notice, to refuse production or to cancel an ongoing order if the material is deemed to violate these terms and conditions or the law. In the event of such cancellation, no compensation or refund will be paid to the user, regardless of whether production has partially commenced or not.
Hejdi does not undertake any obligation to actively monitor or pre-screen all material uploaded by users. The user bears sole responsibility for whether uploaded content may constitute an infringement of third party rights or otherwise violate applicable law. If Hejdi becomes aware of an infringement, we reserve the right to act immediately in accordance with our terms and conditions and available legal options. By using the service, the user thus accepts that no general control responsibility is incumbent on Hejdi.
— Infringement of third party intellectual property rights
A pattern of repeated uploads that infringe the intellectual property rights of third parties or otherwise violate the law or applicable terms and conditions may result in the permanent suspension of the user’s account. In particularly serious cases, information about the infringement may be passed on to the relevant rights holders or authorities. Anyone uploading protected material without authorization bears full responsibility for any claims and costs incurred, and the service provider reserves the right to take further legal action if necessary.
– Deadlines and removal of files
Uploaded files and projects are stored in the system only for as long as it is necessary to provide the service and to enable subsequent handling, such as complaints or customer service cases. Hejdi reserves the right to delete files and projects that remain inactive for an extended period of time without prior notice to the user. If a user wishes to keep files or projects for a longer period of time, it is the user’s responsibility to ensure the necessary local copies.
If no customer account is registered and a project/design is saved in the design tool, the project may be deleted from the system after a 120-hour time limit. A user who wishes to keep or continue developing a particular project for a longer period of time is encouraged to create an account to avoid the project being automatically deleted. Hejdi can delete projects that remain inactive for a longer period of time.
– Right to change and adapt
Sometimes technical or production adjustments are required to make an uploaded file work well in the process. These adjustments may include, for example, changes to the file format, resolution or color profile. Hejdi always strives to preserve the overall design of the file and the quality of the subject. If a planned change is deemed to be so extensive that it noticeably affects the appearance of the motif, contact is made with the customer for approval as far as possible. If the customer does not respond within a reasonable time, the order may be carried out in the modified form or canceled completely.
— Restrictions on changes after confirmed order
Once the customer has placed an order and production has started, the possibilities to change the design are severely limited. Changes requested after confirmation may incur additional costs, and in some cases no corrections can be made at all depending on the production status. Customers are therefore requested to carefully review the design before the order is finally confirmed.
– Limitation of liability for technical faults
Circumstances such as server crashes, software failures, maintenance interruptions or other unforeseen technical events may cause the user’s project to be damaged or lost. In such a situation, Hejdi is not liable for indirect or consequential losses, such as loss of income or loss of profit. Any compensation for inconvenience caused is considered as a pure goodwill gesture and does not imply any formal acceptance of liability. The user is advised to regularly save local copies of important files and projects, as Hejdi cannot guarantee complete error-free or uninterrupted access.
Colors, prints and final results
The customer’s screen and the actual print can give different visual impressions of the same design. Computer screens, mobile phones and tablets reproduce colors based on varying brightness, contrast and color profile settings, while prints on textiles and other materials are affected by, for example, the texture, absorbency and printing method of the fabric. Even small differences in placement, sharpness or print distribution can occur as a result of natural variations in production. Since Hejdi strives for industry standards and works with calibrated equipment, we try to minimize such differences, but minor deviations are still considered normal and should not be considered a defect in the product. Users who desire exact color matches or have specific quality requirements should therefore note that some aesthetic differences may occur and that we do not guarantee complete conformity with the preview seen on the screen.
For example, when a customer designs a t-shirt in the design tool, a generic size (usually Medium) is displayed, which means that the print will be relatively larger on a t-shirt in size XS compared to a t-shirt in size 3XL. For completely natural reasons; there is simply more physical space on a large t-shirt compared to a smaller one.
Account
A user account is registered personally and may only be used by the person who created it. The user undertakes to protect their login details against unauthorized access and to inform Hejdi immediately in the event of any suspicion that third parties have gained access to the account. All activity that takes place via the account is assumed to have been carried out by the account holder. In the event of violations of these terms and conditions or if it is otherwise required for security reasons, Hejdi may suspend or terminate the account without the user being entitled to compensation or compensation
– Termination of account
An account can be closed in the user interface under Account or by contacting customer support. After termination, all files and ongoing projects are deleted without the possibility of recovery. By initiating such termination, the user confirms that none of the saved material will be reproduced or transferred to another platform. Hejdi is under no obligation to compensate for losses, missing projects or other damage that the user can refer to in connection with the termination of the account.
Misuse of services and account
If the user in any way misuses the website, the design tool, the design elements or the possibility to upload content, Hejdi is entitled to immediately take the necessary measures. Such action may include warning, removal of content, suspension of the user’s account or legal action when required. In cases of particularly serious or repeated violations, the suspension may apply indefinitely without the user being entitled to compensation or restoration of lost files and projects. In the event of serious or repeated misuse of the service or account, Hejdi may, in addition to suspending or terminating the account, decide to cancel all unexecuted orders and deny the user the possibility of creating new accounts under another identity. These measures are aimed at preventing further abuse and ensuring a safe and secure environment for other users.
Changes to the general conditions
Hejdi reserves the right to adjust or update these terms at any time. The latest version is always published on our website, and it is the responsibility of each user to keep up to date with any changes. By continuing to use the service after an update, the user is deemed to have accepted the revised version of the terms and conditions.
Cookie policy
This Cookie Policy was last updated on May 27, 2025 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
1. Introduction
Our website, https://hejdi.com (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
5.3 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
6. Placed cookies
WooCommerce
Functional
WooCommerce
Functional
Usage
We use WooCommerce for webshop management. Read more
Sharing data
This data is not shared with third parties.
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We use Kadence Blocks for website design. Read more
Sharing data
This data is not shared with third parties.
Wistia
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Wistia
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We use Wistia for video display. Read more
Sharing data
For more information, please read the Wistia Privacy Statement.
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WordPress
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We use WordPress for website development. Read more
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We use WPML for locale management. Read more
Sharing data
This data is not shared with third parties.
Complianz
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Complianz
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Sharing data
This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.
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7. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
8. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).
10. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
Enkla i Malmö AB
Aspögatan 1, 211 24
Sweden
Website: https://hejdi.com
Email: support@ex.comhejdi.se
This Cookie Policy was synchronized with cookiedatabase.org on October 23, 2025.
