Order
1. go to the product page
2. Choose the color and size
3. open the design tool
4. Design -> Double check the design -> Go to checkout
5. Execute the purchase
6. Wait for delivery 🚀
If you haven’t received an order confirmation within a few minutes of ordering, check your spam folder. If it’s not there, contact us and we’ll help you.
You can see the discount online on the product page. Are you ordering a huge amount of apparel? Please contact us.
Unfortunately, we cannot add more products to an already packed/shipped order. However, you can place a new order for the additional products.
Delivery
We deliver to Sweden and Denmark.
Yes, you will receive a tracking number once your order has been shipped.
If your delivery is delayed, you can contact us and we will help you track the package and solve the problem.
Yes, we offer express delivery for some products. The options are shown in the checkout/product page depending on the product and delivery address.
If the order has not been packed yet, you can contact us to change the delivery address.
No, unfortunately we cannot deliver to PO boxes. A physical address is required.
We offer several delivery methods, including standard and express delivery. The options are displayed on the checkout/product page depending on your order and delivery address.
Sweden: Postnord, DHL
Denmark: Postnord (PostNord Denmark), DHL
If you did not receive tracking information after your order was shipped, please contact us and we will investigate.
The estimated delivery date is shown on the product page and at checkout. If you want your order delivered as soon as possible, choose express delivery.
Payment
Sweden: Swish, Trustly (bank transfer), VISA, Mastercard, Klarna.
Denmark: MobilePay, VISA, Mastercard
Norway: Vipps, VISA, Mastercard
Yes, you can choose to save your payment details via the NETS payment solution for faster payment next time. It is completely secure and encrypted.
If your payment does not go through, please try again, choose another payment method (e.g. Swish or credit card instead of invoice) or contact us and we will help you.
Yes, you will receive a receipt sent to your email address when the payment is completed. The receipt is sent both from us and from our payment solution.
Hejdi has no access to your card or account details. Read the NETS data protection policy here:
Design & layout
We recommend that your image has at least 300 dpi (pixels per inch) to ensure sharp and clear prints.
We accept most common formats such as PNG, JPEG, PDF, EPS and AI (Adobe Illustrator).
Make sure that your design contrasts well with the color of the t-shirt and that the size of the design is adapted to the measurements of the garment.
Yes, if you upload a PNG file with a transparent background, only the design itself will be printed without a background color.
It depends on the product, but we provide size recommendations when you upload your design. Bigger is usually better, as it gives more flexibility when printing.
You’ll get a preview of your design on the product before you finalize the order, so you can see how it will look.
A safety margin is an area around the design that is left blank to ensure that no important parts are cut off when printing. We recommend that important details are kept within the safety margin.
Yes, you can upload a ready-made design in the correct format or use our “Designs / Templates ” in the design editor.
To get the sharpest text, we recommend using vector-based files (such as PDF or AI), and that the text size is large enough to be clear on the product. If you create the text in the design tool, it will be vector graphics = sharp print.
