Order
1. Go to the product page
2. Select color and other attributes
3. open the design tool
4. Design -> Double check the design -> Go to checkout
5. Execute the purchase
6. Wait for delivery 🚀
Unfortunately, we cannot add more products to a placed order. However, you can place a new order for the additional products.
For some colors and sizes, we can offer express production, which usually cuts delivery time in half.
All modes of delivery
If you haven’t received an order confirmation within a few minutes of ordering, check your spam folder. If it’s not there, contact us and we’ll help you.
In the design tool, you can see your discount right away – the more items you add to your cart, the cheaper the unit price. Do you want to order a larger quantity than what’s available in the easel? Please contact us.
Delivery
We deliver to Sweden and Denmark.
All modes of delivery
Yes, you will receive a tracking number once your order has been shipped.
If your delivery is delayed, you can contact us and we will help you track the package and solve the problem.
Yes, although we offer express production for some products. The options are shown in the design tool depending on the product, color and size.
The order is booked directly once your order has been placed – this is to make the flow as fast and efficient as possible. You can always contact us and we can see if we can find a solution.
No, unfortunately we cannot deliver to PO boxes. A physical address is required.
We offer different delivery methods. The options will be displayed at checkout depending on your order and delivery address.
All modes of delivery
If you did not receive tracking information after your order was shipped, please contact us and we will investigate.
The estimated delivery date is shown in the design tool. If you want the order as soon as possible, select Express production.
Payment
Yes, you can choose to save your payment details via the NETS payment solution for faster payment next time. It is completely secure and encrypted.
If your payment does not go through, please try again, choose another payment method (e.g. Swish or credit card instead of invoice) or contact us and we will help you.
Yes, you will receive an order confirmation sent to your e-mail address when the payment is completed. Depending on the payment method, you will also receive a receipt from NETS.
Hejdi has no access to your card or account details. Read the NETS data protection policy here:
Design & layout
We recommend that your image has at least 300 dpi (pixels per inch) to ensure sharp and clear prints.
We accept most common formats such as PNG, JPEG, PDF, EPS and AI (Adobe Illustrator).
Make sure that your design contrasts well with the color of the t-shirt and that the size of the design is adapted to the measurements of the garment.
Yes, if you upload a PNG file with a transparent background, only the design itself will be printed without a background color.
It depends on the product, but we give size recommendations when you upload your design. Bigger is usually better, as it gives more flexibility when printing.
You’ll get a preview of your design on the product before you finalize the order, so you can see how it will look.
A safety margin is an area around the design that is left blank to ensure that no important parts are cut when printed. We recommend keeping important details within the safety margin.
Yes, you can upload a ready-made design in the correct format or use our “Designs / Templates ” in the design editor.
